Refund and Return Policy

Effective Date: January 8, 2025

At Montunie, customer satisfaction is our top priority. If you are not entirely satisfied with your purchase, we’re here to help.

1. Eligibility for Returns

You may return items under the following conditions:

  • The item must be returned within 30 days of receipt.
  • The item must be unused, in its original condition, and in the original packaging.
  • Proof of purchase (e.g., order confirmation or receipt) must be provided.

2. Non-Returnable Items

Certain items are not eligible for returns, including:

  • Items marked as final sale or non-returnable at the time of purchase.
  • Gift cards and promotional items.
  • Items that show signs of use, damage, or alteration.

3. Refund Process

  • Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
  • If approved, your refund will be processed to your original payment method within 7–10 business days.
  • Shipping fees are non-refundable, except in cases where the return is due to our error (e.g., wrong or defective items).

4. Exchanges

We only replace items if they are defective or damaged. If you need an exchange for the same item, please contact us.

5. Return Shipping

  • Customers are responsible for return shipping costs, except in cases where the return is due to our error.
  • We recommend using a trackable shipping service or purchasing shipping insurance for valuable items.

6. How to Initiate a Return

To initiate a return or request a refund:

  • Contact us at info@montunie.com with your order details and reason for return.
  • Our team will provide instructions and a return address.

7. Contact Us

If you have any questions or need assistance with your return, please contact us: